Booking Terms and Conditions

1. OUR CONTRACT WITH YOU

1.1 Quackers Play Centre provides access to a range of activities, including, but not limited to, soft play areas, slides of all types, soft play equipment, role play areas, the café and outdoor areas, including go-karts, the sandpit and wildlife lake, and other amusements. Activities also include toddler sessions, craft sessions and parties (collectively, “Activities”).

1.2 These terms and conditions apply to bookings for participation in any Activity at Quackers Play Centre.

1.3 Please read these terms and conditions carefully and ensure that your booking details are complete and accurate before submitting your booking. If you identify an error after submission, please contact us to discuss it.

1.4 Advance booking is recommended, as each session has a maximum capacity, which includes adults and children under two years of age.

1.5 The main play area at Quackers and The Hatchery play rooms are separate areas. A separate ticket is required for each area.

1.6 By submitting a booking, you agree that the provision of the Activities by Quackers Play Centre and your participation in them are subject to these terms and conditions.

1.7 Your booking is accepted only when Quackers Play Centre confirms it in writing by email.

1.8 Quackers Play Centre reserves the right to amend these terms and conditions from time to time to comply with changes in applicable laws or regulatory requirements.

2. SAFETY

All participants must comply with the following Rules of Play:

  • Play equipment within the main play area at Quackers Play Centre is suitable for all ages, including adults, except for the fenced toddler area, which is reserved for pre-school children.
  • The Hatchery play rooms are designed for children aged 0–7 years, who must be supervised by an adult.
  • The main soft play area and The Hatchery play rooms are separate areas and adult supervision is required in each. Children will not be allowed to move between each of these areas during a session.
  • All children and young people under 18 years of age must be accompanied by an adult at all times.
  • Socks must be worn indoors at all times.
  • Shoes must not be worn on any play equipment.
  • We recommend wearing clothing that covers the arms and legs during play.
  • Jewellery, badges and any loose objects in pockets should be removed before play.
  • Food and drink must not be taken onto the play equipment. They may be consumed at the tables within the play area.
  • Running is not permitted.
  • Those responsible for children remain solely responsible for their supervision, care and safety at all times.
  • Those responsible for children must not leave the building without taking those children with them.
  • Children and young people under 18 years of age may use the outdoor area only under the direct supervision of an adult.
  • We reserve the right to require any child or adult to leave if their behaviour is likely to compromise the safety or enjoyment of others.
  • All notices relating to the safe use of equipment must be observed at all times.
  • Smoking is strictly prohibited at Quackers Play Centre.

2.2 We accept no responsibility for property lost or left on the premises.

2.3 Please report any accident or injury to a member of staff.

2.4 Dogs are not permitted in the building or outdoor play areas, except for assistance dogs.

3. PRICE AND PAYMENT

3.1 Unless otherwise agreed in writing between you and Quackers Play Centre, charges for all Activities are calculated at our current rates.

3.2 All charges include VAT where applicable.

3.3 Payment must be made in full at the time of booking by debit or credit card.

3.4 Birthday party bookings require a non-refundable deposit of 50%, with the remaining balance payable on the day of the party.

3.5 If the number of party attendees increases by 50% or more, an adjusted deposit will be required.

3.6 For birthday parties of 25 people or more, or for private hire, please contact us by email to enquire and book. A payment link will be provided and must be paid within 24 hours to secure the booking. If payment is not received within this period, the booking will be released.

3.7 Quackers Play Centre reserves the right to change its prices at any time. Price changes will not affect Activities that have already been booked and paid for before the change takes effect.

4. CANCELLATIONS, TRANSFERS AND REFUNDS

4.1 You may cancel your booking, including party and group bookings, at any time. If you cancel your booking, only a transfer to another date will be offered; no refunds will be issued.

4.2 Reasonable notice is required when requesting amendments or changes to any booking, including party and group bookings.

4.3 Quackers Play Centre reserves the right to cancel your booking at any time. If we cancel your booking, we will make reasonable efforts to notify you as soon as possible. You will be entitled to a full refund under this clause, but no other compensation will be payable.

4.4 If an event outside Quackers Play Centre’s control occurs before the Activity begins and prevents us from providing the booked Activity, we will offer a transfer to another date and time or a credit note for the value of the booking.

4.5 Refunds for payments made by debit or credit card will be issued to the card used for the original payment.

4.6 For bookings paid for using gift cards, transfers may be made in accordance with clauses 4.1, 4.2, 4.3 and 4.4 of these terms and conditions. No refunds will be issued for payments made using gift cards.

4.7 Where more than one payment method has been used, we reserve the right to refund any amount due by debit or credit card.

5. OUR LIABILITY TO YOU

5.1 Quackers Play Centre accepts no responsibility for loss of or damage to your property or personal belongings during your visit, or arising from your booking or participation in the Activities. Personal belongings are brought onto the premises entirely at the owner’s risk.

5.2 Parking is available on site. Vehicles and their contents are left entirely at the owner’s risk.

6. HOW TO CONTACT US

6.1 For questions, feedback or complaints, please contact Quackers Play Centre directly using the contact details provided on our website.

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