The Hatchery – FAQs
Click on the Frequently Asked Question to see the answer!
To view Frequently Asked Questions for Quackers, please click here.
The Hatchery is designed especially for children under 7, with spaces that encourage imaginative play, exploration and discovery. From visiting our role play village to exploring the forest, there’s plenty to inspire little imaginations.
The Hatchery is designed for children and their grown-ups to enjoy together. Adult tickets help us manage capacity so the rooms remain comfortable for everyone, while contributing towards staffing, cleaning and running costs.
Yes, The Hatchery and the main soft play area must be booked separately. A soft play ticket does not include access to The Hatchery, and a Hatchery ticket does not include access to the main soft play area.
We don’t currently offer a combined ticket. We’re trialling our opening and ticketing arrangements while our team settles into the new way of working, helping us give everyone the best possible experience.
We’re looking at introducing a combined ticket in the new year, so keep an eye out for updates!
No, The Hatchery and the main soft play area have different capacity limits, which we manage separately to help everyone enjoy their visit. You won’t be able to move between the two during your session, as your ticket only gives you access to the play area you have booked.
Children in the main soft play area must be supervised by a responsible adult. If you’re accompanying younger children in The Hatchery, another adult must remain with your older children in the main soft play area. Please ensure you have enough adults in your group to supervise children in both areas.
Tickets must be booked separately by selecting the correct ticket for each play area on our booking system.
We don’t currently offer birthday party packages while our team settles into the new way of working. We’re looking at introducing a party package in the new year, so keep an eye out for updates!
You’re still very welcome to book a session to celebrate a birthday with us; we simply don’t have a dedicated party package available just yet.
The Hatchery offers a different play experience, with dedicated imaginative play rooms designed for our younger visitors. Its pricing reflects the capacity, staffing, cleaning and care needed to maintain these spaces and their toys and equipment.
As a small family business, we carefully consider our prices to offer an enjoyable experience while covering our costs and continuing to invest in Quackers.
Timed sessions help us manage visitor numbers and give families space to enjoy the play rooms. They also allow us to clean, tidy and reset the spaces between sessions, ready for the next group of little adventurers, helping us give every family the best possible experience.
You can enjoy food and drinks from our Cowshed Café during your visit. A dedicated member of staff will be in The Hatchery to take your order and payment, and bring your food and drinks to you. Simply sit back, relax and enjoy the space while your child plays.
The Hatchery has its own dedicated entrance, so there’s no need to enter the main soft play area. Simply check in at reception, then head up the stairs from the foyer to The Hatchery.
We have space for a small number of prams upstairs. If you need help carrying your pram up the stairs, please ask a member of our team, who will be happy to help. Alternatively, you’re welcome to leave it in our new buggy park downstairs.
Please contact us and we’ll be happy to answer your questions!