Privacy Policy – Quackers Play Centre

This privacy policy explains how Quackers Play Centre (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or interact with us. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this policy occasionally, and the latest version will always be available on this page.

Effective date: 1 July 2025

What Personal Data We Collect

We may collect and process the following information:

• Name and contact details (such as email address and telephone number)
• Demographic information (such as postcode, preferences, interests)
• Information submitted through forms, bookings, enquiries, surveys, or competitions
• Technical data such as IP address, browser type, and cookie identifiers
• Any other information you voluntarily provide to us

Children’s Information

Quackers Play Centre is a family venue aimed at children; however, we only collect personal information from adults, such as parents, guardians, or party organisers.

Any information relating to children (for example, names for party bookings or safety purposes) is provided voluntarily by the responsible adult. We do not collect personal data directly from children, and we do not use children’s information for marketing or profiling.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis under UK GDPR:

• Consent – when you choose to receive marketing or provide optional information
• Contract – when processing is necessary to provide services you have requested
• Legal obligation – when we must retain or share information to comply with the law
• Legitimate interests – for improving our services, ensuring site security, or understanding customer needs

How We Use Your Information

We use your personal data to:

• Manage bookings, enquiries, and internal records
• Improve our services, facilities, and customer experience
• Send promotional emails about events, offers, or updates (only with your consent)
• Contact you for feedback or market research (only with your consent)
• Tailor our website and services to your interests
• Respond to enquiries and provide customer support

We do not sell your personal information to third parties.

Marketing Communications

You will only receive marketing communications if you have opted in. You can withdraw consent at any time by emailing:

info@quackersnow.co.uk

Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include secure servers, access controls, and encryption where appropriate.

Cookies

Cookies are small files stored on your device that help us improve your experience on our website.

We use cookies to:

• Analyse website traffic
• Improve website functionality
• Tailor content to your preferences

Cookies do not give us access to your computer or any personal information beyond what you choose to share.

You can accept or decline cookies through your browser settings. Declining cookies may affect website functionality.

Links to Other Websites

Our website may contain links to external sites. Once you leave our website, we have no control over the privacy practices of those sites. We recommend reviewing the privacy policy of any external website you visit.

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where legally permissible
• Restrict how your data is processed
• Object to processing based on legitimate interests or direct marketing
• Request your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us at:

Quackers Play Centre
Newmead Farm, Newbridge-on-Wye, Llandrindod Wells, Powys, LD1 6HR
Email: info@quackersnow.co.uk

We will respond within one month as required by UK GDPR.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations. After this period, data will be securely deleted or anonymised.

Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact:

Quackers Play Centre
Newmead Farm, Newbridge-on-Wye, Llandrindod Wells, Powys, LD1 6HR
info@quackersnow.co.uk